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Return and Refund Policy

Effective Date: August 5, 2025


Thank you for supporting Holroyd & Co. Media Group, LLC (operating as Golden Aperture) and Holroyd Literary Works, LLC. We take great pride in the creative products and services we offer. Because much of our work is digital, personalized, or made to order, our return and refund policy is designed to be clear and fair while maintaining the integrity of our creators’ work.


1. Digital Products (e.g., downloads, eBooks, printables)
All sales of digital products are final. Due to the nature of downloadable content, we do not offer returns or refunds once the file has been delivered.

Digital products may not be resold, redistributed, or shared. Doing so violates copyright protections and may result in legal action.


2. Physical Products (e.g., prints, books, merchandise)
If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo and description of the issue. We may offer a replacement or refund depending on the circumstances. We do not offer refunds for buyer’s remorse or for orders submitted with incorrect shipping addresses.


3. Custom or Commissioned Work
All custom orders, including commissioned artwork or writing services, are non-refundable. We strive to ensure clear communication throughout the creation process to avoid dissatisfaction.


4. Services (e.g., editing, consulting, workshops)
Service-based offerings are non-refundable once work has begun. If you need to cancel a scheduled session or service, please contact us at least 48 hours in advance to reschedule.


5. Refund Eligibility Timeframes
Refund requests must be submitted within 14 days of purchase for digital products or within 7 days of delivery for physical goods. Requests made outside this window may not be eligible for consideration.


6. Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped. To request a cancellation, email us promptly at info@hcmgarts.com.


7. Return Shipping Responsibility
If a return is approved, customers are responsible for return shipping costs unless the item arrived damaged or defective.


8. Processing Time for Refunds
If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5–10 business days, depending on your card issuer’s policies.


9. Non-Returnable or Final Sale Items
The following items are not eligible for return or refund:

  • One-of-a-kind or original artwork

  • Signed or personalized items

  • Limited-run merchandise marked 'Final Sale'

  • Custom commissions after work has started

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10. Shipping and Delivery Issues
We are not responsible for delays caused by shipping carriers or customs. If your item is marked as delivered but not received, please check with your local post office or delivery service before contacting us.


11. Fulfillment by Third Parties
Some products are fulfilled through third-party partners. Refund or replacement eligibility may be subject to their policies. We will assist in coordinating resolutions whenever possible.


12. How to Request a Refund or Report an Issue
To request a refund or report a product issue, please email us at info@hcmgarts.com with the following details:

  • Order number

  • Description of the issue

  • Photos, if applicable

We will respond within 3 business days.


13. Abuse of Policy
We reserve the right to refuse returns or refunds at our discretion if we believe the policy is being abused or misrepresented.


14. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services implies acceptance of the updated terms.
 

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